Lowongan Kerja PT GoTo Gojek Tokopedia Tbk
adakarir.com | PT GoTo Gojek Tokopedia Tbk (ditulis GoTo) adalah perusahaan ekosistem digital berbasis teknologi yang beroperasi di Indonesia, yang dibentuk sebagai penggabungan antara Gojek dan Tokopedia. Berbasis di Jakarta. GoTo bermula sebagai perusahaan yang menyediakan layanan transportasi daring dengan nama badan hukum PT. Aplikasi Karya Anak Bangsa, yang menggunakan nama Gojek. Perusahaan kemudian berubah nama menjadi GoTo setelah bergabungnya Tokopedia, yang merupakan salah satu lokapasar daring terbesar di Indonesia, pada tahun 2021. GoTo menawarkan layanan-layanan seperti transportasi roda dua (GoRide), roda empat (GoCar), layanan logistik on-demand (GoSend), lokapasar (Tokopedia). Selain itu terdapat Goto Financial yang membawahi pembayaran digital (GoPay), kasir berbasis komputasi awan (MokaPOS) dan gerbang pembayaran (Midtrans).
KYC Special Project - Payments Platform
What You will Do
- Closely liaise with Ops team to address pain point and issues in the ops process or issues that might triggered customer complaints, and come up with solution to address the issue and oversee the implementation and measure result
- Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
- Initiate a process review and benchmark to come up with solutions on how best to create a seamless KYC and KYB process to onboard “good user”
- Continuous cost and benefit analysis on the whole KYC and KYB process from Ops and Business perspective including but not limited to when leading projects or in day to day BAU
- Work closely with the Fraud team to identify trends of fraud patterns during KYC and KYB submission, figure out solutions to address the issue, collaborate with the product team in delivering the solution from testing to production deployment, from UAT to sanity testing
- Work closely with Product team to do the continuous review and refine User Interface and User Experience flow throughout the whole KYC and KYB process
- Drive all the initiatives and discussions related to KYC and KYB process including but not limited to, new projects, impact, issue and target by closely collaborating with internal and external counterpart
- Lead the initiative for complaint handling related KYC and KYB process not only related to newly implemented process but also to address issue that might happen from incorrect ops process
What You Will Need
- A relevant Bachelor or Master Degree such as Business Administration, Management, Computer Science, etc. and PMP or PMI certification is a plus
- Minimum of 5 years of experience as a Project Manager and have a background in leading big scale, multiple projects and process improvement with tangible result
- Should have a working experience in a financial institution is a plus
- Strong sense of operational risk and regulatory risk
- Team player (adaptable, communicative, strategic, collaborative)
- Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
- Problem-solving (able to link the information’s to solve the problem)
- Experience in creating BRD with the minimum point of problem statement, solution to implemented, cost and benefit analysis and impact analysis
- Proficiency in English both active and passive is a must
Cara Pendaftaran
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