Lowongan Kerja PT Bank SeaBank Indonesia - Adakarir.com

Customer Operations Agent, SeaBank

PT Bank SeaBank Indonesia

Detail Pekerjaan

PendidikanD3
GenderPria/Wanita
UmurTidak ada batasan Umur
Tipe PekerjaanPenuh Waktu
Pengalaman1 Tahun
Besaran GajiIDR 3.800.000
Diposting
Lokasi KerjaSolo

Deskripsi Pekerjaan

Melakukan standar dan prosedur yang berlaku dalam berkomunikasi dengan nasabah.
Memproses permintaan nasabah, mengklarifikasi informasi, dan menyelesaikan setiap masalah untuk memberikan alternatif solusi terkait.
Mendokumentasikan semua interaksi dengan nasabah di Call Center Database (Customer Relationship Management), untuk digunakan lebih lanjut jika diperlukan.
Membentuk dan menciptakan hubungan yang baik dengan nasabah.
Menindaklanjuti keluhan/masukan dan menjadi penghubung atas keluhan/masukan yang disampaikan nasabah untuk ditindaklanjuti (baik langsung dilakukan di tempat maupun dieskalasi ke unit terkait).
Menjaga dan meningkatkan kualitas pelayanan dengan mengikuti pedoman agar memenuhi standar kualitas yang tertuang dalam Standar Operasional Prosedur.

Persyaratan :

Memiliki pengalaman di bidang Customer Operations, Customer Service, Call Center atau posisi lain yang berkaitan.
Minimum pendidikan gelar Diploma dari semua bidang studi.
Bersedia bekerja dalam shift.
Memiliki pengalaman dalam menanggapi pertanyaan nasabah secara tepat waktu dan akurat. Baik melalui telepon, e-mail, dan live chat.
Memiliki kemampuan untuk beradaptasi/menanggapi berbagai jenis karakter.
Keterampilan komunikasi dan presentasi yang baik.

Penempatan :

SeaBank cabang Solo – Solo Paragon Mall, Lt. GF Jl. Yosodipuro No. 133, Mangkubumen, Kec. Banjarsari, Kota Surakarta, 57139, Jawa Tengah

Pendaftaran

Bagi Anda yang telah memenuhi persyaratan, silakan tekan tombol LAMAR SEKARANG di bawah untuk mendaftar.

Pendaftaran

Bagi Anda yang telah memenuhi persyaratan, silakan mendaftar secara online melalui salah satu tombol lamaran berikut:

Tag

# 1tahun # bank # d3 # penuhwaktu # solo # SWASTA

Bagikan

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