Saat ini Tokopedia kembali membuka lowongan kerja sebagai :
Service Excellence Associate
- Maintain and improve the service quality standards by delivering insights (related to service, product, system, and guideline) & managing quality initiatives as part of continuous improvement.
- Help customer service representatives to improve their performance.
- Responsible to assess, evaluate, and calibrate the service quality process.
- Work with internal and external teams to ensure quality standards.
- Ensure the coaching and refreshment process working properly.
- Min. bachelor degree from any major (Business, Management, and Psychology is preferable)
- Strong critical thinking, analytical skills, and problem-solving capabilities.
- Excellent interpersonal, verbal, and written communication skills
- Experienced in customer support min. 2 years or quality assurance related min. 1 year (has background from telecommunication, banking, or insurance will be a plus)
- Have sufficient knowledge on total quality management and CRM tools (Point plus if having experience on QA tools)
- Have experience in partnership is point plus.
- Great in collaboration, coordination, and monitoring.
- Attention to detail.
Pendaftaran hanya dilakukan dengan cara mengirimkan CV dan Berkas secara online ke:
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